Refund policy

Returns & Refunds

We want you to be happy with your Veyro Supply purchase. If you're not satisfied with your order, we're here to help.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused and in its original condition and packaging, unless the product arrived damaged, defective, or otherwise qualifies for an exception under this policy.

How to Request a Return

To request a return, contact us at SupportVeyro1@gmail.com with:

Your order number
The reason for your return
Photos of the product, if it arrived damaged or defective

We'll review your request and provide instructions for returning the product if your return is eligible.

Please do not send a product back before contacting us. Unauthorized returns may not be eligible for a refund.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the product and packaging. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

Original shipping charges are only under qualifying circumstances, unless the return is due to an error on our part, a damaged product, or another circumstance covered by applicable law.

Return Shipping

Unless the product arrived damaged, defective, or we made an error with your order, the customer is responsible for return shipping costs.

If the return is due to an error on our part, we'll provide instructions for the return and, where applicable, cover the return shipping cost.

Exchanges

We do not currently offer direct exchanges.

If you need a different product, size, or quantity, you may need to return your original order and place a new order.

Non-Returnable Items

Certain items may not be eligible for return, including:

Products that have been used, unless they are defective or damaged
Products returned after the applicable return period
Products that are missing substantial original packaging

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Cancellations

If you need to cancel an order, contact us as soon as possible at SupportVeyro1@gmail.com

We will do our best to accommodate cancellation requests received before the order has been processed or shipped. Once an order has shipped, it may no longer be possible to cancel it and the order may instead need to be handled under our return policy.